PRIVACY POLICY

Rebecca Farm Lodge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, make an inquiry, or book a stay with us.

Information We Collect

We may collect personal information when you:

Submit a contact form
Request booking information
Make a reservation
Sign up for updates or email communications
Contact us by phone, email, or through our website
Interact with our website or online advertising

The information we collect may include your name, email address, phone number, mailing address, booking details, arrival and departure dates, number of guests, special requests, payment-related information, and any other information you choose to provide.

We may also collect basic website usage information, such as pages visited, browser type, device type, IP address, referral source, and general location data through cookies, analytics tools, or similar technologies.

How We Use Your Information

We use your information to:

Respond to questions and inquiries
Process reservation requests
Manage bookings and guest communication
Provide information about our lodge, services, and local experiences
Improve our website, advertising, and guest experience
Send updates or promotional emails, where permitted
Meet legal, accounting, security, and business requirements

We only collect and use personal information for reasonable business purposes related to operating Rebecca Farm Lodge.

Bookings and Payment Information

If you make a reservation through our website or a third-party booking platform, your booking and payment information may be processed by that platform or payment provider. Rebecca Farm Lodge does not store full credit card numbers unless specifically required for booking operations and handled through a secure booking or payment system.

We encourage you to review the privacy policies of any third-party booking or payment providers used during the reservation process.

Email Communications

If you sign up for updates, request information, or provide your email address, we may contact you about your inquiry, reservation, or related lodge information.

We will only send promotional or marketing emails where we have consent or are otherwise permitted to do so. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly. CASL requires commercial electronic messages to include an unsubscribe mechanism.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, such as:

Booking platforms
Payment processors
Website hosting providers
Email marketing providers
Analytics and advertising platforms
Customer service or business software providers

These service providers may only use your information as needed to provide services to Rebecca Farm Lodge.

We may also disclose information if required by law, to protect our legal rights, to prevent fraud, or to respond to lawful requests from public authorities.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and support advertising or analytics.

Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. These steps may include secure website hosting, access controls, password protection, encrypted payment processing, and limiting access to personal information to those who need it for business purposes.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Retention of Information

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including booking management, guest service, legal, tax, accounting, and business record requirements.

When information is no longer needed, we will securely delete, anonymize, or dispose of it.

Your Privacy Rights

You may contact us to request access to the personal information we hold about you, ask for corrections, withdraw consent where applicable, or ask questions about how your information is handled.

We may need to verify your identity before responding to certain requests.

Links to Other Websites

Our website may include links to third-party websites, such as local attractions, booking platforms, payment processors, social media pages, or partner services. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: info@rebeccafarmlodge.com